Project Cover

Cadillac Fairview Plus

RoleService Designer
TimelineSep 2024 - Dec 2024
ClientCF Sherway Gardens
ToolsFigma, Canva

A New Realm for New Canadians

CF Plus is a loyalty program for CF Sherway Gardens (scalable to other CF malls) that rewards customers for attending the rotating seasonal events hosted at the mall. It utilizes physical point cards that allow customers to earn points for every dollar they spend at the mall during the events, as well as participation in event activities. The points can be redeemed for rewards such as discounts on future purchases, free parking, and other perks.

The program is designed to be simple and easy to use, turning the, currently low-traffic, mall into a go-to destination for events and a future hub for new Canadians moving into its adjacent planned developments. A mobile app was originally intended for the program, but was later scrapped in favour of a more accessible solution that accommodates for the older demographics of the target audience.

Problem Statement

A public realm in which new Canadians can connect to their new home!

How can we transform CF Sherway Gardens into a central social hub for new Canadians?

Site Research

Research Map
Avoid Consider Analysis
Staff Attendee Psychological Iceberg Model
Staff Attendee Psychological Iceberg Model
Staff Attendee Psychological Iceberg Model
Staff Attendee Psychological Iceberg Model
Staff Attendee Psychological Iceberg Model
Staff Attendee Psychological Iceberg Model
Staff Attendee Psychological Iceberg Model

User Research

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Synthesis

Avoid Consider Analysis
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Avoid Consider Analysis
Avoid Consider Analysis

Ideation

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Final Product

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